Refund policy

 

At Sweet Floral, every bouquet and floral arrangement is thoughtfully handcrafted using fresh, seasonal flowers. Each order is made with care and attention to detail to create something special for every occasion.

Because fresh flowers are perishable and arrangements are made to order, please review our return and refund policy before placing your order.

ALL SALES ARE FINAL

Due to the perishable nature of fresh flowers and the custom-made nature of our arrangements, all sales are final. We do not accept returns or exchanges.

QUALITY CONCERNS

Your satisfaction is important to us. If your arrangement arrives with a quality issue, please contact us within 24 hours of delivery so we can review and address your concerns.

When contacting us, please include:

  • Clear photos of the flowers and arrangement.

  • A brief description of the issue.

Once we have reviewed your request, Sweet Floral reserves the right to determine the appropriate resolution. Depending on the circumstances, we may offer:

  • A replacement arrangement; or

  • A partial or full refund.

NON-REFUNDABLE & NON-REPLACEMENT SITUATIONS

Unfortunately, we cannot offer refunds or replacements under the following circumstances:

  • Incorrect or Incomplete Address: The delivery address provided by the customer is incorrect, incomplete, or insufficient for successful delivery.

  • Recipient Unavailable: The recipient is not available to accept the delivery at the scheduled delivery time.

  • Late Claims: Quality concerns are reported more than 24 hours after delivery.

  • Natural Floral Variations: Differences in flower varieties, colors, sizes, and arrangement styles due to seasonal availability. Since flowers are natural products, slight variations from the website photos are normal and to be expected.

We appreciate your understanding and support of our small business. Thank you for choosing Sweet Floral to be part of your special moments!